Returns and Exchanges

If you would like to exchange your dress please send it back to:

Suite 14 / 2-8 Brisbane Street, Surry Hills NSW 2010

Return postage, both to and from the Rebecca Ruby store, is at the customers’ expense. Free Shipping does not apply to exchanged orders or where store credit has been issued and new order total is $0.00.

 We do not refund unless the item is faulty, and postage will be refunded in this case. Please note, the condition of the garment will be inspected before being dispatched. 

We will issue you a credit note or you can simply leave an email or message in the parcel requesting which dress you would like to exchange for.

 Please note: For fastest return delivery on direct exchange please include a self addressed pre-paid satchel with your item/s.